Have your say about our services

The Department of the Attorney General values your feedback.

You can make a suggestion to help us improve our services, provide positive feedback about the things we do well or if you are not happy with services provided by the Department, you can lodge a complaint through our online customer feedback system.

In addition to the online system, you can provide feedback by:

• Sending your feedback addressed to Customer Feedback Coordinator, GPO Box F317, Perth 6841 or we can post you reply paid form, as well as provide it in alternative formats upon request
• Advising a staff member in person you want to provide feedback or make a complaint
• Phone 08 9264 6270 or 13 67 57 (local call rate)
• Fax 08 9264 9713
• Email: cfms@justice.wa.gov.au
• If you need an interpreter, contact Department of Immigration and Citizen’s approved Translating and Interpreting Services (TIS) National on 13 14 50 which is available 24 hours a day, seven days a week for any person in Australia
• National Relay Service 13 36 77 for TTY/voice calls

Your feedback will help us to provide high-quality services that meet the needs of the West Australian community. Our Customer Service Charter outlines our commitment to services.

How we action feedback.

The Department’s Customer Feedback Management Policy

Taking a complaint further

If you have dealt with the Department over a complaint and remain dissatisfied, you may wish to refer the matter to the Ombudsman Western Australia.